Account Deletion & Data Retention Policy

1. Introduction

This Account Deletion & Data Retention Policy explains how users may permanently delete their Soulzaa account, how Soulzaa processes deletion requests, what personal information is deleted or retained, and the circumstances under which certain information may be preserved. By creating or using a Soulzaa account, you acknowledge that you have read and understood this Policy.

2. How to Delete Your Account

You may permanently delete your Soulzaa account at any time by following these steps within the application:

Settings → Account → Delete Account

For the security of your account, Soulzaa may require you to verify your identity before processing your deletion request. If you are unable to access your account or cannot use the in-app deletion feature, you may request account deletion by contacting our Support Team using the contact details provided in Section 13 of this Policy or through the account deletion page on our official website, if available.

3. Processing Time

Soulzaa will begin processing your account deletion request promptly after verification. Deletion requests are generally completed within 30 days of verification. In certain circumstances, additional time may be required where permitted by applicable law, such as when legal obligations, fraud prevention measures, or security investigations require temporary retention of certain information. Once the deletion process has been completed, your account cannot be restored. If you wish to use Soulzaa again in the future, you must create a new account.

4. What Happens After Account Deletion

Once your deletion request has been successfully processed:

• Your Soulzaa account will be permanently deactivated.
• Your profile will no longer be visible to other users.
• You will lose access to your account and all associated services.
• Login credentials will become invalid.
• Your account cannot be recovered. Users should carefully consider their decision before requesting permanent deletion.

5. Information That Will Be Deleted

Subject to applicable laws and legitimate business requirements, Soulzaa will permanently delete or irreversibly anonymous personal information associated with your account, including:

• Profile information
• Profile photos and uploaded images
• Moments
• Reels
• Personal preferences
• Followers and Following lists
• Account settings
• Device tokens associated with your account
• Saved preferences and personalised recommendations Where technically feasible and legally permitted, chat history associated solely with your account will also be deleted. Messages previously sent to other users may remain visible within recipients’ conversations where necessary to preserve the integrity and continuity of those conversations. In such cases, personal identifiers associated with your deleted account will be removed or anonymised where reasonably practicable.

6. Information That May Be Retained

Certain information may continue to be retained after account deletion where necessary to:

• Comply with applicable laws and regulations.
• Fulfil tax and accounting obligations.
• Prevent fraud and abuse.
• Detect and investigate security incidents.
• Enforce our legal rights.
• Resolve disputes.
• Respond to lawful government or law enforcement requests.
• Meet contractual or regulatory obligations. Examples of information that may be retained include:
• Financial transaction records
• Settlement records
• Payment records
• Tax-related records
• Fraud prevention records
• Security logs
• Audit records
• Legal compliance documentation Such information will only be retained for the period required by applicable law or legitimate business purposes and will be securely deleted or anonymised once no longer required.

7. Virtual Items and Digital Assets

Upon successful deletion of your account:

• Gold Coins will be permanently forfeited.
• Soul Gems will be forfeited unless already approved through the official Creator Settlement Program.
• Virtual Gifts cannot be recovered.
• VIP Memberships cannot be transferred or restored.
• Wallet balances, rewards, digital benefits and promotional entitlements will be permanently forfeited unless otherwise required by applicable law.

8. Creator Accounts

Creators requesting account deletion may be required to complete outstanding compliance procedures before deletion is finalised. These may include:

• Identity verification where required.
• Completion of pending settlement reviews.
• Resolution of fraud investigations.
• Compliance with applicable tax or regulatory requirements. Pending settlements may be processed, delayed, adjusted or cancelled in accordance with the Creator Settlement Policy, applicable agreements and relevant laws.

9. Suspended or Restricted Accounts

If your account has been suspended, restricted or permanently banned for violating our Terms of Service, Community Guidelines or other platform policies, Soulzaa may retain certain information necessary for:

• Fraud prevention
• Abuse detection
• Platform security
• Enforcement of our policies
• Legal compliance
• Protection of other users Deletion requests relating to such accounts may be delayed or refused where permitted by applicable law.

10. Active Investigations

Soulzaa may postpone or refuse account deletion while an account is subject to:

• Fraud investigations
• Chargeback disputes
• Legal proceedings
• Court orders
• Law enforcement requests
• Security investigations
• Violations of platform policies Where permitted by law, deletion will be completed once the relevant matters have been resolved.

11. Backup Copies

To support disaster recovery and business continuity, encrypted copies of certain information may temporarily remain within secure backup systems after your account has been deleted. These backup copies:

• are not used for normal business operations;
• remain protected by appropriate technical and organisational security measures; and
• are permanently deleted or overwritten in accordance with Soulzaa’s internal backup retention schedule.

12. Data Retention

Soulzaa retains personal information only for as long as necessary to:

• Provide and improve our services.
• Complete legitimate transactions.
• Prevent fraud and abuse.
• Maintain platform security.
• Resolve disputes.
• Enforce our Terms and policies.
• Comply with legal, regulatory and tax obligations. When personal information is no longer required for these purposes, it will be securely deleted or irreversibly anonymised. Where Soulzaa has shared your personal information with trusted service providers acting on our behalf, we will take reasonable steps to communicate applicable deletion requests to those providers, subject to legal obligations and technical limitations.

13. Your Privacy Rights

Subject to applicable laws, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of eligible personal information.
• Withdraw consent where processing is based on consent.
• Object to or restrict certain processing activities where permitted by law.
• Contact Soulzaa regarding privacy-related concerns. Requests will be handled in accordance with applicable privacy laws.

14. Changes to This Policy

Soulzaa may update this Account Deletion & Data Retention Policy from time to time. Any revised version will be published with a new “Last Updated” date and will become effective on the date specified. Where required by applicable law, we will notify users of material changes. Your continued use of the Platform after the effective date of an updated Policy constitutes your acceptance of the revised Policy.

15. Contact Us

If you have any questions regarding this Policy, your personal information, or your account deletion request, please contact us using one of the following methods: Email: Website: You may also contact us through the official support channels available within the Soulzaa application.