1. Introduction

Welcome to Soulzaa. Soulzaa (“Soulzaa”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, process, protect, and retain your personal information when you access or use the Soulzaa mobile application, website, and all related services, features, content, and technologies (collectively, the “Platform”). This Privacy Policy forms part of the legally binding agreement between you and Soulzaa. By creating an account, accessing, or using the Platform, you acknowledge that you have read, understood, and agree to the collection, use, disclosure, and processing of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, you should discontinue use of the Platform.

2. Information We Collect

To provide and improve our services, Soulzaa may collect various categories of personal and non-personal information.

A. Account Information

When you register or maintain a Soulzaa account, we may collect:

• Full Name
• Username
• Date of Birth
• Gender
• Email Address
• Mobile Number
• Profile Picture
• Biography (Bio)
• Country
• Preferred Language You are responsible for ensuring that the information you provide is accurate and up to date.

B. Identity Verification (KYC)

Where required for Creator eligibility, settlements, fraud prevention, or compliance with applicable laws, Soulzaa may collect:

• Government-issued identification documents
• Passport, Driving Licence, or National Identity Card (where applicable)
• Selfie or facial verification photographs
• Date of Birth verification
• Tax identification information where legally required
• Bank account details
• Payment account information This information is processed solely for identity verification, settlement processing, fraud prevention, and regulatory compliance.

C. Profile Information

You may voluntarily provide additional information to personalise your profile, including:

• Interests
• Social media links
• Photos
• Videos
• Audio recordings
• Status updates
• Moments
• Reels
• Creator profile details Information you choose to publish may become visible to other users according to your privacy settings.

D. Content You Create

Soulzaa collects content that you create, upload, publish, transmit, or share through the Platform, including:

• Live Streams
• Audio Rooms
• Chat Messages
• Voice Messages
• Images
• Videos
• Reels
• Moments
• Comments
• Virtual Gifts
• User Reports
• Creator Content
• Room descriptions and titles Some content may be reviewed by automated systems or human moderators to maintain platform safety and enforce our policies.

E. Wallet and Transaction Information

When you purchase, receive, earn, or use Virtual Items, Soulzaa may collect information relating to:

• Purchase history
• Gold Coin balance
• Soul Gem balance
• Gift history
• Wallet transactions
• Creator earnings
• Settlement requests
• Withdrawal requests
• Payment status
• Refund requests Payment card information is processed securely by authorised third-party payment providers. Soulzaa does not store full payment card details unless required by applicable law.

F. Device Information

To improve security and Platform performance, we may collect information about the device you use, including:

• Device model
• Device manufacturer
• Operating system
• App version
• Device identifiers
• IP address
• Browser type
• Time zone
• Language settings
• Mobile network information
• Crash reports
• Diagnostic information

G. Usage Information

We may collect information regarding your interaction with the Platform, including:

• Login activity
• Session duration
• Features accessed
• Search history
• Viewing history
• Likes
• Followers
• Following
• Room participation
• Game participation
• Creator activity
• Virtual Gift interactions
• User preferences
• Moderation history
• Reports submitted This information helps us improve user experience, personalise content, and maintain Platform security.

H. Cookies and Similar Technologies

Where applicable, Soulzaa may use cookies, software development kits (SDKs), pixels, local storage, and similar technologies to:

• Improve Platform functionality
• Remember user preferences
• Enhance security
• Analyse Platform usage
• Measure performance
• Detect fraud
• Deliver personalised experiences Users may manage certain cookie preferences through their browser or device settings where available.

I. Third-Party Authentication

If you choose to sign in using third-party authentication providers, such as Google, Apple, Facebook, or other supported services, Soulzaa may receive certain information from those providers, including:

• Name
• Email address
• Profile picture
• Unique account identifier The information shared depends on your privacy settings with the third-party provider and the permissions you grant during the sign-in process.

3. How We Use Your Information

Soulzaa uses your information for legitimate business purposes, including to:

• Create and manage your account.
• Authenticate your identity.
• Provide live streaming, audio rooms, chat, reels, moments, and other Platform features.
• Process purchases of Virtual Items.
• Process Creator settlements.
• Verify Creator eligibility.
• Improve Platform functionality.
• Personalise recommendations and content.
• Provide customer support.
• Respond to user enquiries.
• Detect, investigate, and prevent fraud.
• Maintain Platform security.
• Moderate content.
• Enforce our Terms, Community Guidelines, and other policies.
• Comply with legal and regulatory obligations.
• Conduct internal analytics and service improvements.
• Send service-related notifications.
• Communicate important Platform updates. We do not use your personal information for purposes that are incompatible with this Privacy Policy without providing notice where required by applicable law.

4. Legal Basis for Processing

Where required under applicable privacy laws, Soulzaa processes personal information on one or more of the following legal grounds:

• Your consent.
• Performance of a contract between you and Soulzaa.
• Compliance with legal obligations.
• Protection of the legitimate interests of Soulzaa, including fraud prevention, security, service improvement, and enforcement of our Terms and Policies. Where consent is required by law, you may withdraw your consent at any time, subject to applicable legal limitations.

5. How We Share Information

Soulzaa does not sell your personal information. We may share your information with trusted third parties where necessary to operate the Platform, including:

• Payment service providers
• Identity verification providers
• Cloud hosting providers
• Analytics providers
• Customer support providers
• Content moderation providers
• Fraud detection and security service providers
• Professional advisers, auditors, or legal consultants
• Government authorities, regulators, courts, or law enforcement agencies where required by applicable law All third-party service providers are required to process personal information in accordance with applicable laws and contractual confidentiality obligations.

6. Public Information

Certain information that you choose to share may be publicly visible to other users of the Platform, including:

• Username
• Profile picture
• Biography
• Country (where enabled)
• Followers
• Following
• Moments
• Reels
• Public posts
• Creator profile information
• Gifts received or sent during public live sessions
• Leaderboards
• Rankings
• Badges and achievements Please exercise caution when sharing information publicly. Any content you voluntarily publish on the Platform may be viewed, copied, shared, or used by other users in accordance with the Platform’s functionality.

7. Data Security

Soulzaa is committed to protecting the confidentiality, integrity, and availability of your personal information. We implement reasonable administrative, technical, and organisational safeguards designed to protect personal information against unauthorised access, disclosure, alteration, misuse, loss, or destruction. These safeguards may include:

• Encryption of sensitive information where appropriate.
• Secure authentication and access control mechanisms.
• Firewalls and network security protections.
• Monitoring systems to detect suspicious activity.
• Regular security assessments and vulnerability testing.
• Restricted access to personal information by authorised personnel only.
• Secure backup and disaster recovery procedures. Although we take reasonable measures to protect your information, no method of electronic transmission, storage, or internet communication can be guaranteed to be completely secure. Users are responsible for maintaining the confidentiality of their account credentials and should immediately notify Soulzaa of any suspected unauthorised access or security incident.

8. Data Retention

Soulzaa retains personal information only for as long as reasonably necessary to:

• Provide and maintain the Platform.
• Deliver requested services.
• Complete transactions.
• Process Creator settlements.
• Prevent fraud and abuse.
• Protect platform security.
• Resolve disputes.
• Enforce our Terms and Policies.
• Comply with applicable legal, regulatory, tax, accounting, and reporting obligations. Personal information associated with deleted accounts is generally deleted or irreversibly anonymised within 30 days after a verified account deletion request has been processed, unless a longer retention period is required by law or is necessary for legitimate business purposes, including:
• Fraud prevention.
• Security investigations.
• Chargeback disputes.
• Tax compliance.
• Financial record keeping.
• Court orders.
• Regulatory investigations. Secure backup copies may temporarily retain limited information until they are automatically overwritten in accordance with Soulzaa’s internal backup retention schedule.

9. Your Privacy Rights

Depending on your country of residence and applicable laws, you may have the right to:

• Access your personal information.
• Correct inaccurate or incomplete information.
• Update your account information.
• Delete your account.
• Request deletion of eligible personal information.
• Withdraw consent where processing is based on consent.
• Request a copy of your personal information where available.
• Object to or restrict certain types of processing where permitted by law.
• Lodge a complaint with the appropriate regulatory authority. Soulzaa may verify your identity before responding to privacy-related requests. Certain requests may be denied where permitted or required by applicable law, including where disclosure would adversely affect the rights of others, compromise security, or conflict with legal obligations.

10. Account Deletion

You may permanently delete your Soulzaa account through the account settings available within the Platform. Following a verified deletion request:

• Your account will be permanently deactivated.
• Your profile will no longer be visible to other users.
• Eligible personal information will be deleted or irreversibly anonymised.
• Certain information may be retained where required for legal, regulatory, taxation, fraud prevention, security, or dispute resolution purposes.
• Virtual Items, including Gold Coins, Soul Gems, Virtual Gifts, wallet balances, subscriptions, Creator benefits, rankings, and promotional privileges may be forfeited in accordance with the applicable Platform policies. Deleted accounts generally cannot be recovered once the deletion process has been completed. For additional information regarding account deletion and retention periods, please refer to the Soulzaa Account Deletion & Data Retention Policy.

11. Children’s Privacy

Soulzaa is intended exclusively for individuals who are 18 years of age or older. We do not knowingly collect, process, or permit the use of the Platform by individuals under the age of 18. If we become aware that personal information has been collected from a person under the minimum permitted age, we will take reasonable steps to:

• Remove the personal information.
• Disable or terminate the associated account.
• Take any additional action required under applicable law. Parents, guardians, or authorised representatives who believe that a minor has provided personal information to Soulzaa may contact us using the details provided in this Privacy Policy.

12. International Data Transfers

Soulzaa may process, store, or transfer personal information to countries or regions where Soulzaa, its affiliates, cloud service providers, payment providers, or trusted partners operate. Where personal information is transferred internationally, Soulzaa will take reasonable measures to ensure that such transfers are subject to appropriate safeguards and handled in accordance with applicable privacy and data protection laws. By accessing or using the Platform, you acknowledge and understand that your personal information may be processed in jurisdictions that may have data protection laws different from those in your country of residence. Where required by applicable law, Soulzaa will implement appropriate contractual, technical, or organisational safeguards before transferring personal information internationally.

13. Third-Party Services

To provide, operate, improve, and secure the Platform, Soulzaa may engage trusted third-party service providers to perform services on our behalf. These providers may process personal information only to the extent necessary to perform their services and are required to protect such information in accordance with applicable laws and contractual obligations. Third-party services may include, but are not limited to:

• User authentication providers
• Cloud hosting and infrastructure providers
• Live streaming and real-time communication service providers
• Payment gateways and payment processing providers
• Identity verification (KYC) providers
• Analytics and performance monitoring providers
• Push notification service providers
• Customer support platforms
• Content moderation and fraud detection providers
• Security and cybersecurity service providers Where you interact with third-party services through the Platform, your use of those services may also be governed by the privacy policies and terms of those third parties. Soulzaa is not responsible for the privacy practices of third-party services that operate independently of the Platform.

14. Push Notifications & Communications

Soulzaa may send you notifications and communications relating to your use of the Platform, including:

• Account verification and login alerts
• Security notifications
• Messages and friend requests
• Live stream and Creator updates
• Virtual Gift notifications
• Wallet and transaction updates
• Settlement notifications
• Promotional campaigns and marketing communications
• Feature announcements
• Service-related notices
• Policy updates You may manage certain notification preferences through your device settings or within the Platform where available. Where required by applicable law, marketing communications will only be sent with your consent or where another lawful basis exists. You may opt out of promotional communications at any time using the available unsubscribe options or by updating your account preferences.

15. Fraud Prevention & Platform Safety

Maintaining a safe and trustworthy community is a core priority for Soulzaa. We may monitor Platform activity and process information to:

• Detect fake or duplicate accounts.
• Prevent payment fraud and chargeback abuse.
• Detect scams, phishing, and deceptive behaviour.
• Identify spam, bots, and automated activity.
• Investigate suspicious account activity.
• Protect users and Creators from abuse or exploitation.
• Detect violations of our Terms & Conditions, Community Guidelines, Creator Policy, and other Platform policies.
• Maintain the integrity and security of the Platform. Where appropriate and permitted by applicable law, Soulzaa may use automated tools together with human review to investigate suspicious activity and enforce Platform rules. Where violations are identified, Soulzaa may take appropriate enforcement action, including:
• Issuing warnings.
• Removing content.
• Restricting access to certain features.
• Suspending accounts.
• Permanently terminating accounts.
• Suspending or withholding Creator settlements where permitted by law.
• Reporting unlawful activity to the appropriate authorities where legally required or appropriate.

16. Changes to This Privacy Policy

Soulzaa may revise or update this Privacy Policy from time to time to reflect changes in our services, legal requirements, technology, business operations, or privacy practices. When material changes are made, we will:

• Update the Last Updated date at the beginning of this Privacy Policy.
• Publish the revised version on the Platform or official website.
• Notify users through the Platform, email, or other appropriate communication channels where required by applicable law. Your continued access to or use of the Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated Privacy Policy. If you do not agree with the revised Privacy Policy, you should discontinue use of the Platform and, if you wish, request deletion of your account in accordance with the Account Deletion & Data Retention Policy.

17. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the processing of your personal information, please contact Soulzaa using one of the following official channels: Privacy OfficerEmail: Customer SupportEmail: Official Website You may also contact us through the official support channels available within the Soulzaa Platform. Where required by applicable law, Soulzaa will make reasonable efforts to respond to privacy-related requests within the timeframes prescribed by applicable laws and regulations.

Effective Date

This Privacy Policy is effective from the Effective Date stated above and remains in force until replaced by a revised version published by Soulzaa.