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Virtual Items Policy

Last updated: August 1, 2026

1. Introduction

Welcome to Soulzaa. This Virtual Items Policy (“Policy”) governs the purchase, earning, use, storage, transfer, redemption, expiration, forfeiture, and management of all virtual items available through the Soulzaa mobile application, website, and related services (collectively, the “Platform”). This Policy forms part of the legally binding agreement between you and Soulzaa and should be read together with our:

  • Terms & Conditions
  • Privacy Policy
  • Creator Policy
  • Refund & Cancellation Policy
  • Community Guidelines
  • Safety & Child Protection Policy
  • Any additional policies published by Soulzaa from time to time. By purchasing, earning, receiving, or using any Virtual Item, you acknowledge that you have read, understood, and agree to be bound by this Policy. If you do not agree with this Policy, you must discontinue purchasing or using Virtual Items on the Platform.

2. Virtual Items

Soulzaa may offer various digital products, virtual currencies, memberships, and rewards (collectively referred to as “Virtual Items”), including but not limited to:

  • Gold Coins
  • Gift Coins (where applicable)
  • Soul Gems
  • Virtual Gifts
  • VIP Memberships
  • Digital Badges
  • Event Rewards
  • Promotional Rewards
  • Creator Rewards
  • Other digital items introduced by Soulzaa from time to time Virtual Items are licensed for use only within the Platform and do not constitute real-world money, property, securities, or any ownership interest. Soulzaa reserves the right to introduce, modify, replace, suspend, or discontinue any Virtual Item at its sole discretion.

3. Gold Coins

Gold Coins are the primary virtual currency used within Soulzaa. Gold Coins may be used to:

  • Send Virtual Gifts
  • Purchase VIP Memberships
  • Unlock premium features
  • Participate in eligible games or platform events
  • Purchase digital products offered within the Platform
  • Access promotional features made available by Soulzaa Gold Coins:
  • Have no cash value.
  • Cannot be redeemed for money.
  • Cannot be transferred between users unless officially supported.
  • Cannot be sold outside authorised Soulzaa channels.
  • Are non-refundable except where required by applicable law. Soulzaa may establish purchase limits or wallet limits where necessary for security, fraud prevention, or legal compliance.

4. Virtual Gifts

Users may send Virtual Gifts to eligible Creators through:

  • Live Streams
  • Audio Rooms
  • Interactive Events
  • Other supported Platform features Once a Virtual Gift has been successfully delivered:
  • The transaction becomes final.
  • Gold Coins used for gifting will be deducted immediately.
  • Gifts cannot be cancelled, reversed, or refunded except where required by applicable law.
  • The recipient Creator may become eligible to receive Soul Gems in accordance with the Creator Policy. Soulzaa reserves the right to introduce new gift categories, promotional gifts, seasonal gifts, or limited-time gifts at any time.

5. Soul Gems

Soul Gems are an internal virtual settlement unit used solely for calculating eligible Creator earnings. Soul Gems:

  • Are earned only through eligible Virtual Gifts and approved Platform activities.
  • Cannot be purchased directly.
  • Cannot be transferred between accounts.
  • Cannot be exchanged outside the official Creator Settlement Program.
  • Do not represent ownership of real-world currency. Receiving Soul Gems does not guarantee eligibility for settlement. Creator settlements remain subject to:
  • Identity verification (KYC)
  • Fraud review
  • Compliance with Platform policies
  • Minimum payout thresholds
  • Applicable tax requirements
  • Any additional verification requirements imposed by Soulzaa. Soulzaa may revise Soul Gem earning rates or settlement methodologies at any time.

6. VIP Membership

Soulzaa may offer VIP Memberships providing enhanced Platform features and exclusive benefits. VIP Membership benefits may include:

  • Premium badges
  • Exclusive profile frames
  • Special entrance animations
  • Enhanced visibility
  • Exclusive Virtual Gifts
  • Additional chat features
  • Priority customer support
  • Other promotional benefits VIP Memberships:
  • Are licensed to the purchasing account only.
  • Cannot be transferred.
  • Cannot be resold.
  • Cannot be exchanged for cash.
  • May vary depending on membership tier. Soulzaa reserves the right to modify VIP features, benefits, pricing, or availability at any time.

7. Purchase Rules

Before confirming any purchase, users should carefully review:

  • Selected Virtual Item
  • Quantity
  • Purchase price
  • Payment method
  • Applicable taxes or fees All purchases become final immediately after successful payment processing. Purchases are governed by the Soulzaa Refund & Cancellation Policy. Except where required by applicable law:
  • Purchases are non-refundable.
  • Purchases cannot be cancelled after completion.
  • Virtual Items cannot be exchanged. Users are responsible for purchases made using their accounts.

8. Payments & Pricing

Prices displayed within the Platform may change at any time without prior notice. Soulzaa reserves the right to:

  • Modify pricing
  • Offer promotional pricing
  • Provide discounts
  • Introduce limited-time offers
  • Withdraw promotions
  • Correct pricing errors
  • Limit purchase quantities Applicable taxes, payment processing fees, foreign exchange charges, or bank fees may apply depending on your location and payment provider. All payments are processed through authorised third-party payment providers. Soulzaa does not store full payment card details except where required by applicable law.

9. Restrictions

To protect the integrity of the Soulzaa virtual economy, users must not:

  • Buy or sell Virtual Items outside official Soulzaa channels.
  • Transfer Gold Coins, Soul Gems, Virtual Gifts, or other Virtual Items between accounts unless expressly permitted by Soulzaa.
  • Exchange Virtual Items for cash or other consideration outside the official Creator Settlement Program.
  • Use stolen, fraudulent, or unauthorized payment methods.
  • Manipulate the virtual economy through fraudulent transactions or coordinated abuse.
  • Create fake transactions or engage in self-gifting schemes to artificially increase Creator earnings or rankings.
  • Use bots, scripts, automation tools, or unauthorized software to obtain Virtual Items or rewards.
  • Exploit software bugs, glitches, or technical issues to gain Virtual Items or unfair advantages.
  • Abuse promotional campaigns, referral programs, bonus offers, or event rewards.
  • Sell, rent, lease, transfer, or commercially exploit any Virtual Item except as expressly authorized by Soulzaa. Violations of this Policy may result in enforcement actions, including suspension or termination of the user’s account, forfeiture of Virtual Items, restriction of Platform features, and legal action where appropriate.

10. Fraud & Abuse

Soulzaa is committed to maintaining a fair and secure virtual economy. Soulzaa reserves the right to:

  • Investigate suspicious purchases or transactions.
  • Suspend accounts suspected of fraudulent activity.
  • Remove improperly obtained Virtual Items.
  • Reverse benefits or credits obtained through fraud, abuse, or technical errors where legally permitted.
  • Suspend or permanently terminate accounts involved in payment fraud, chargebacks, money laundering, or other unlawful activities.
  • Cooperate with payment providers, financial institutions, regulators, and law enforcement authorities where required by applicable law. Fraudulent activity may also result in the loss of eligibility for Creator settlements, promotional programs, or other Platform benefits.

11. Wallet Adjustments

Soulzaa reserves the right to adjust, correct, or remove Virtual Item balances where necessary to maintain the integrity of the Platform. Wallet adjustments may occur in connection with:

  • Technical or system errors.
  • Duplicate transactions.
  • Payment reversals or chargebacks.
  • Fraudulent purchases.
  • Administrative errors.
  • Incorrect promotional credits.
  • Unauthorized account activity.
  • Compliance with legal or regulatory obligations. Where appropriate and reasonably practicable, Soulzaa may notify affected users before significant adjustments are made.

12. Expiration & Platform Changes

Unless otherwise stated, Virtual Items generally do not expire while the associated account remains active and in good standing. However, Soulzaa reserves the right to:

  • Introduce new Virtual Items.
  • Modify existing Virtual Items.
  • Rename Virtual Items.
  • Merge or discontinue Virtual Items.
  • Change purchase prices.
  • Modify earning rates.
  • Update redemption rules.
  • Change conversion methodologies.
  • Limit the availability of Virtual Items.
  • Retire promotional or seasonal Virtual Items. Where material changes affect existing Virtual Items, Soulzaa may provide reasonable notice where appropriate or where required by applicable law.

13. No Ownership Rights

Virtual Items are licensed, not sold. Purchasing, earning, or receiving Virtual Items grants users only a limited, revocable, non-exclusive, non-transferable licence to use those Virtual Items within the Soulzaa Platform in accordance with this Policy. Users do not acquire:

  • Ownership rights.
  • Property rights.
  • Intellectual property rights.
  • Security interests.
  • Monetary rights. Virtual Items have no real-world monetary value and may not be redeemed for cash except through officially supported Creator Settlement Programs where applicable.

14. Account Suspension or Deletion

If a user’s account is suspended, restricted, or permanently terminated due to policy violations, fraudulent activity, or user-requested deletion:

  • Gold Coins may be permanently forfeited.
  • Soul Gems may be forfeited unless already approved for settlement under the applicable Creator Settlement Policy.
  • Virtual Gifts cannot be restored.
  • VIP Membership benefits may terminate immediately.
  • Digital Badges, promotional rewards, and other Virtual Items may be removed permanently.
  • Any pending transactions or promotional benefits may be cancelled where permitted by applicable law. Virtual Items associated with deleted or terminated accounts generally cannot be recovered.

15. Limitation of Liability

To the fullest extent permitted by applicable law, Soulzaa shall not be liable for any loss of Virtual Items arising from:

  • User error.
  • Accidental gifting.
  • Forgotten passwords.
  • Lost account credentials.
  • Device failure.
  • Internet connectivity issues.
  • Third-party payment failures.
  • Unauthorized account access resulting from user negligence.
  • Scheduled maintenance.
  • Technical interruptions.
  • Force majeure events.
  • Suspension or termination of accounts for policy violations. Users are responsible for safeguarding their account credentials and reviewing purchases before completing any transaction.

16. Suspension & Enforcement

Soulzaa reserves the right to suspend, restrict, revoke, or permanently remove Virtual Items where:

  • Fraudulent activity is detected.
  • Payment disputes or chargebacks occur.
  • Community Guidelines are violated.
  • The Terms & Conditions or other Platform policies are breached.
  • Abuse of the Platform or virtual economy is identified.
  • Applicable laws or regulatory requirements require enforcement. Enforcement actions may include:
  • Removal of Virtual Items.
  • Temporary feature restrictions.
  • Wallet suspension.
  • Creator settlement suspension.
  • Permanent account termination.
  • Reporting unlawful activity to competent authorities where required by law.

17. Governing Law

This Virtual Items Policy shall be governed by and interpreted in accordance with the laws of India. Any dispute arising out of or relating to this Policy shall be subject to the exclusive jurisdiction of the competent courts where Soulzaa’s operating entity is registered, unless otherwise required by applicable law.

18. Policy Updates

Soulzaa may revise or update this Virtual Items Policy from time to time to reflect changes in business operations, technology, legal requirements, or Platform features. When material changes are made, Soulzaa may:

  • Update the “Last Updated” date.
  • Publish the revised Policy on the Platform or official website.
  • Notify users through the Platform, email, or other appropriate communication channels where required by applicable law. Your continued use of Virtual Items after the effective date of any revised Policy constitutes your acceptance of the updated Policy. If you do not agree with the revised Policy, you should discontinue purchasing or using Virtual Items and may choose to discontinue use of the Platform.

19. Contact Us

If you have any questions regarding Gold Coins, Soul Gems, Virtual Gifts, VIP Memberships, Creator earnings, purchases, payments, or other Virtual Items, please contact Soulzaa through the official support channels. Customer SupportEmail: Privacy & Legal EnquiriesEmail: Official Website Soulzaa will make reasonable efforts to respond to enquiries within the timeframes required by applicable law.

20. Effective Date

This Virtual Items Policy is effective from the Effective Date stated above and shall remain in force until amended, replaced, or withdrawn by Soulzaa. By purchasing, earning, receiving, or using any Virtual Item on the Platform, you acknowledge that you have read, understood, and agree to comply with this Virtual Items Policy.